We would like to ensure that you are satisfied during your service encounter with FBME Bank.
In the instance that you are dissatisfied with any aspect of our products or services and if you do not wish to communicate your concerns directly to the person you originally dealt with, you may contact our Complaints Desk directly. 

How to reach us?

• Send us an email to: complaints@fbme.com

• Complete our online complaints and suggestions form through our website: https://www.fbme.com/complains-suggestions

• Write to us and address it to:

FBME Bank Ltd
C/o Complaints Desk
P.O Box 25566
1391 Nicosia
Cyprus

• Send us a Fax on: +357 22 888 457

After receiving your complaint, we'll keep you informed with regular progress updates.